FAQ

Where are you located ?

Photo shoots are carried out our studio in Airdrie, North Lanarkshire. On arrival you will be made to feel welcome where you can relax and have fun in comfortable surroundings within our studio for a fun filled photo shoot

What information do I need to provide when booking?

All we  require is your name, who will be participating , if booking children, please provide their age and a contact telephone number. If applicable the special offer or package you would like to purchase.

What can I expect on the day of the photo shoot?

Once you arrive we will always allow time for you to settle into the environment, you’ll be shown the studio and where the facilities are if you require changing rooms. You will also be asked if there are any photo idea’s that you may have. Remember this is your experience and your memories so the choice is yours.

How many outfits can I bring?

We are happy for you to bring 3 outfit changes, we have private dressing rooms and child changing facilities for these shoots. Please bear in mind that changing time would come off the photo shoot time.

How long does a photo shoot usually take?

A normal photo shoot usually takes about 1 hour. However when photographing children the child will usually direct how long they want to be photographed for, however we have a large range of toys and props that will be used to capture your child’s attention and those cheeky grins!

Can I bring people with me to view the photo shoot to spectate?

Relatives and family members may attend the photo shoot to enjoy the experience also, however, depending on the people participating in the shoot, especially children, it can possibly have a negative impact on being photographed as they can become distracted by too many people, however we do appreciate that your loved ones may feel more comfortable with familiar faces around them. We limit the number of spectators to 2 people.

How long does it take for me to receive my order?

Normally 3 weeks from the viewing date. We do not agree with putting photographs online as a method of viewing prior to purchase. We believe your photographs are personal memories which should remain within the confidentiality and comfort between yourself and our photographers. At the end of the viewing we will arrange a viewing where you will be invited to view and select your photographs in the comfort of our viewing room where you can bring relatives and friends to choose your photos and select the different styles you may wish to purchase.

What about Refunds?

For photo shoots that haven’t taken place, as long as you give us 48 hours notice we can refund the session fee to you.

If you have ordered pictures, we start work on these straight away so you have them in a timely fashion, so we would have to charge for the work carried out.

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